Service & Operations Consultant (Employee Role)
IHOP
August – September 2017

Worked as a server while also providing informal consulting support to IHOP management, focusing on nighttime operations, labor efficiency, and promotional strategy. Delivered actionable insights that helped improve service workflows and customer retention during off-peak hours.

• Nighttime Service Audit: Conducted an informal management audit of nighttime operations, identifying inefficiencies and recommending labor cost reductions through optimized staffing and task delegation.
• Customer Retention Strategy: Provided consultation on promotional marketing materials, offering suggestions to improve clarity, appeal, and alignment with customer expectations.
• Marketing Materials Review: Evaluated in-store promotional content and suggested revisions to enhance engagement and drive repeat visits, especially during low-traffic periods.
• Sanitation & Workflow Observation: Assessed sanitation practices and service workflows, offering informal feedback to improve compliance and reduce bottlenecks during peak hours.
• Dual Role Experience: Balanced frontline service responsibilities with strategic operational input, demonstrating early initiative in consulting and process improvement.